Customized Course
One Hotel
Duration
7 days per challenge
For whom
HODs & Staff
Venue
100% Online
Why WEATWORK
Online Challenge Courses?
Prior-Covid19 & Post-Covid19 consultancy allows us to come up with the following observations with regard to in-house hospitality training needs:
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Personal & Professional Goals are poorly aligned with Departmental Goals;
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Departmental Goals between Front-of-the-House & Back-of-the-House are usually unaligned;
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Heads of Department (HOD) are working more task-based than goal-based, resulting in high amounts of non-production results;
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HODs struggle with aligning Dept OKRs with Hotel OKRs
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All Departments struggle with criteria to correctly evaluate individual/team performance
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Hotel staff struggle with service mindsets & proactive performance
10
Video Lessons
10 video clips on 10 BWP basic service standards (cartoon takeaway messages)
01
Platform
WEATWORK interactive web-based platform with Hotel OKR Consensus, OKR Launchpad & Guest-centric OKR Growth
04/month
Townhall meetings
02 Townhall meetings a month for all HODs & 02 Townhall meetings a month for all staff
02/month
HOD meetings
02 separate meetings a month for each Head of Department (HOD) & his/her assistants/teams
Program Objectives | 30 weeks in total
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Reevaluate Individual & Team Performance in Hotel during 03 seasons - High-Medium-Low
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Train, Coach & set Standards for Individual & Team Performance in Hotel in 03 seasons
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Make sure Individual & Team OKR aligned with Hotel OKR in 03 seasons
OKR consensus on Hotel Business Canvas | Weeks 1-10
Within 10 months, the following objectives will be achieved:
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Hotel OKR is revisited, revised & aligned with higher-level leadership in 03 seasons
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All Departmental OKRs are revisited, revised & aligned with the revised Hotel OKR in 03 seasons
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Individual OKRs are developed & aligned with the revised Departmental OKRs
Platform: All OKRs are presented simply on Business Model Canvas by Weatwork.co & RespectVN
4-Puzzle OKR Launchpad | Weeks 11-20
Within 10 months, the following deliverables will be achieved:
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Minimum Departmental Rules for Dept staff to achieve their agreed OKRs
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Minimum Departmental Perks/Motivation for Dept staff to achieve their agreed OKRs
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Minimum Departmental Structure for Dept staff to achieve their agreed OKRs
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Minimum Departmental Info for Dept staff to achieve their agreed OKRs
Platform: All deliverables are presented simply on Business Model Canvas by Weatwork.co & RespectVN
Guest-centric OKR Growth | Weeks 21-30
Within 10 months, the following goals will be achieved:
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ONE PROMISE Guest Satisfaction mechanism is evaluated & consulted among all Departments
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Front-end Departments (Sales, Marcom, Front Office, Recreation, Reservation, etc.) are guest-centric with their performance focuses on guest satisfaction data & solutions how to make guests satisfied
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Back-end Departments (Executive Office, Finance, Human Resources, Engineering,, etc.) are guest-centric
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Guest-centric Cost Reduction Model is developed to identify key areas to save operation costs based on guests
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Guest-centric Revenue Management Model is developed to identify key areas to manage revenue streams based on guest satisfaction
Platform: 10 cartoon video clips on 10 hotel basic service takeaway clips for entry-level staff (and above) to practice & apply at work
Meet your coach
BOB BROWN
WEATWORK Service Solution Advisor
President, Bob Brown Service Solutions
Partner, Partner Bob Brown Media
Head of Hospitality Division, AchieveGlobal
HA DANG
WEATWORK Chief Solution Developer
HR/OD & Sustainability Advisor
15 years in Organisational Excellence
05 years in Hospitality Service Excellence